Para-1
An aborted or misguided assessment will do little good and can even make situation worse. Prior to an assessment the professionals are generally aware of their worst problems and often assume management is not. While this leads them to view management as mildly inept, they frequently assume management doesn't understand the issues and cannot be expected to solve them. After an assessment, this is no longer the case.
Para-2
A small team of outside experts cannot hope to identify in a few days the most critical problems in any organization. Complex problems rarely have simple answers, and the subtleties of most organizations are far too intricate for any group to fathom quickly.
Para-5
Exhortations that ask for increased productivity without providing specific improvement methods can handicap an organization. They do nothing but express management's desires. They do not produce a better product or service, because the workers are limited by the system. Goals should be set that are achievable and are committed to the long-term success of the organization. Improvements in the process can be made only with adequate availability of tools and methods.
Para-6
Instead of management by objective, management must learn the capabilities of the processes and how to improve them. Internal goals set by management, without a method, are a burlesque. Management by numerical goals is an attempt to manage with our knowledge of what to do. An excellent analysis supporting this point is given by Castellano and Roehm.
Para-7
Punitive supervisions of workers in an organization, Inadequate or ineffective equipments for performing the required work, Poor designs leading to production of junks, Inadequate training, Workers blamed for system problems can be a barrier that rob people of Pride of workmanship. Restoring pride will require a long-term commitment by the management, by doing so, workers can work for common good.
Para-8
Proven methodologies like Total Quality Management (TQM) should be adapted. TQM enhances traditional way of doing business. It is a proven technique to guarantee survival in world-class competition. Only by changing actions of management will the culture and action of entire organization be transformed. TQM is the art of managing the whole to achieve excellence. TQM provides a firm base for continuous improvement in an organization. It applies quantitative methods and human resource to improve all the processes within an organization and exceed customers need now and in the future.
Para-9
TQM ensures the following aspects:
Para-5
Exhortations that ask for increased productivity without providing specific improvement methods can handicap an organization. They do nothing but express management's desires. They do not produce a better product or service, because the workers are limited by the system. Goals should be set that are achievable and are committed to the long-term success of the organization. Improvements in the process can be made only with adequate availability of tools and methods.
Para-6
Instead of management by objective, management must learn the capabilities of the processes and how to improve them. Internal goals set by management, without a method, are a burlesque. Management by numerical goals is an attempt to manage with our knowledge of what to do. An excellent analysis supporting this point is given by Castellano and Roehm.
Para-7
Punitive supervisions of workers in an organization, Inadequate or ineffective equipments for performing the required work, Poor designs leading to production of junks, Inadequate training, Workers blamed for system problems can be a barrier that rob people of Pride of workmanship. Restoring pride will require a long-term commitment by the management, by doing so, workers can work for common good.
Para-8
Proven methodologies like Total Quality Management (TQM) should be adapted. TQM enhances traditional way of doing business. It is a proven technique to guarantee survival in world-class competition. Only by changing actions of management will the culture and action of entire organization be transformed. TQM is the art of managing the whole to achieve excellence. TQM provides a firm base for continuous improvement in an organization. It applies quantitative methods and human resource to improve all the processes within an organization and exceed customers need now and in the future.
Para-9
TQM ensures the following aspects:
- A committed and involved management to provide long-term top-to-bottom organizational support.
- An unwavering focus on the customer, both internally and externally.
- Effective involvement and utilization of the entire work force.
- Continuous improvement of the business and production process.
- Treating suppliers as partners.
- Establish performance measures for the process.
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